Returns & Exchanges

Due to the perishable nature of our Swedish candy and food items, we are unable to accept returns or exchanges to ensure the highest safety and quality standards for all customers. If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery for a full resolution.

1

Inspect Your Delivery

Carefully open your Sockerbit package upon arrival and inspect all items for any signs of transit damage or missing products.

2

Document Any Issues

If there is a problem with your order, take clear photographs of the packaging and the specific items in question to help us process your claim.

3

Contact Customer Care

Send an email to our support team with your order number and the photos of the damaged goods within 2 days of receiving your shipment.

4

Receive Resolution

Our team will review your request and, if approved, will issue a replacement or a refund to your original payment method for the affected items.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing